Creating online tools that allow patients to complete cumbersome paperwork online before their appointment and complete other tasks electronically is something both doctors and patients want—because it saves time and money on both sides of the equation.

Patients are ready for physicians to offer a number of new online tools, according to a recent study—and many physicians are ready to do so. Are you?

The Intuit Health Patient Engagement Study, which looked at 556 U.S. medical practices, found that 95 percent of doctors want their patients to fill out medical forms online before their appointments. And most patients are on board: a full 81 percent said they’d like to do these tasks online as well.

One reason is that the current state of medical practices is inefficient. Nearly half of the medical practices surveyed said they regularly run 30 to 60 minutes behind schedule. That isn’t surprising: One-third of practices reported that staff spends three or more hours each day trying to reach patients to communicate follow-up information, and forty-five percent reported that phone interruptions happen so frequently they impact office efficiency.

Patients are unhappy, too: Most of the medical practices surveyed reported that patients complain about spending too much time in the waiting room, filling out the same paper forms over and over, and trying to make appointments, ask questions, and receive lab results.

The current state of medical practices is costly, too: Eighty-three percent of the medical practices surveyed reported that patients have to be reminded more than once before paying a bill.

The solution, according to the survey: “When doctors give patients convenient and easy-to-use online tools, they’ll be amazed at the positive impact an engaged and satisfied patient can have on their staff’s time and their bottom line.”

According to the study, because customers already use online self-service tools today in banking, shopping, and other areas, they’re ready to embrace them in health care.