NOC / Cloud Engineer

Center for Computer Resources, LLC (CCR), an IT company based in Troy, MI, is looking for an
experienced (5+ years) systems administrator with expertise in managing enterprise
VMWare/Hyper-V environment and 3+ years experience in a 24 by 7 production operations
role supporting IaaS, PaaS or SaaS offerings in a highly available multi-data center environment.

Responsible For:

  • Successful candidate will be responsible for maintaining the stability and supportability of our Cloud solutions.
  • Candidate will be a member of an integrated operations team to launch and support Cloud platforms and enablers.
  • Candidate will directly interface with development teams, vendors, product, sales and customers.
  • Candidate will engineer operational requirements, test cases, technical documentation provide operational support after launch.
  • This is a client-facing technical position, so – in addition to demonstrated technical acumen – written and verbal communication skills, diplomacy, and the ability to work well under pressure are required.

Job Requirements:

  • Monitor, maintain, & support cloud solutions
  • Ensure standard processes exist for systems installation, configuration, patching, and upgrading.
  • Ability to work in a dynamic environment and flexibility to change course as required.
  • Develop guidelines for systems monitoring to ensure maximum availability, uptime, and performance.
  • Research, troubleshoot, and resolve system performance issues and outages.
  • Ensure documentation standards are created and adhered to.
  • Ensure that security procedures are implemented and enforced.
  • Troubleshoot and resolve complex problems to ensure minimal disruption of mission-critical applications.
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Support of web portals, orchestration, platform, application, API, network and monitoring needs. Platform support (monitoring capabilities, performance tuning, capacity planning, and maintaining overall service and platform health).
  • Maintaining overall platform stability, security, and supportability
  • Develop operational requirements for solutions to complex issues, including those which require extensive research, analysis, critical thinking, collaboration, and precision in the execution in order to resolve
  • Review Life Cycle changes, release management and feature adds
  • Engineer detailed change documentation, risk assess and execute
  • Present recommendations to developers, vendors and product owners
  • Tier-3-level support to Service Desk team (on call 24×7)
  • Facilitate post-outage reviews (POR), manage Service Incident Reporting (SIR), develop and deliver Root Cause Analysis (RCA) to management and to the customer
  • Act as quality-gate for new solutions providing operational testing and requirements
  • Providing technical mentoring to peers and partner organizations
  • Developing and maintaining all technical documentation related to the cloud solutions and applications (System documentation, troubleshooting guides, customer-specific knowledge base, etc.)
  • Overall customer relationship management

Required:

  • 5+ years systems administration experience managing enterprise VMWare/Hyper-V environment
  • 3+ years in a 24by7 production operations role supporting IaaS, PaaS or SaaS offerings in a highly available multi-data center environment.

Desired Skills:

  • Citrix XenApp
  • VDI
  • Experience support network components load balancers, switches, firewalls etc
  • Knowledge of databases (MS-SQL, MySQL, PostgreSQL)
  • Experience with vCloud Director, vSphere
  • Cloud platform experience

This is a full time, salaried position. Local travel required. Interested candidates should email a cover letter and resume to employment@ccr1.com. CCR expects nothing less than a candidate interested in offering excellence to customers through honest interaction and quality technical support.

Compensation:

  • $75K – $95K Annually
  • 401K, health, dental